IT Support in Somerville, MA
IT support for Somerville small businesses — Davis, Union, Assembly Row and Magoun. Wi-Fi, networks, point of sale and security, on site same or next day.
Somerville businesses skew small, independent and space-constrained — restaurants and cafés around Davis and Union, studios and workshops in converted industrial buildings, small professional offices, and the newer commercial tenants around Assembly Row.
The technology problems follow from that: mixed-use buildings, tight budgets, payment systems that cannot go down, and a lot of guest Wi-Fi.
What we see in Somerville specifically
Guest Wi-Fi sharing the network with the till. The single most common finding, and the most serious. Customers on the same network as the point of sale is exactly what segmentation exists to prevent. See network support.
Converted industrial space that eats wireless. Brick, concrete and steel. One access point is rarely enough, and a stronger router does not solve it — the signal is being absorbed, not run out of power. See Wi-Fi support.
Point of sale that stops on a Friday night. Usually the network rather than the terminal — a switch, a cable damaged behind a counter, or an internet drop with no failover. For a restaurant on a Friday, an hour of downtime is real money.
Cabling in a working environment. Cables in a kitchen or workshop take physical abuse that office cabling never sees. Runs need protecting, and terminations fail more often.
Small budgets, real consequences. A twelve-seat restaurant cannot spend like a corporate office and cannot afford to be down either. We are direct about what is genuinely necessary and what can wait.
Triple-deckers and mixed-use buildings. A business on the ground floor of a residential building shares walls and airspace with apartments, which means a crowded 2.4 GHz band and channel planning that has to account for neighbours you cannot control.
What we do
Separate your payment and guest traffic properly. Survey and fix wireless coverage where the physical building is fighting you. Get the cabling protected and labelled. Add internet failover where downtime has an hourly cost. And be honest about the order to spend in.
Related
Frequently asked questions
- Do you work with restaurants and retail?
- Yes. Point of sale systems, the network behind them, guest Wi-Fi kept properly separate from payment traffic, and the cabling that a busy floor eventually damages. We do not sell POS software, so we have no reason to push you toward one.
- Our guest Wi-Fi is on the same network as the till. Is that a problem?
- Yes, and it is one of the most common issues we find. Anyone on your guest network is inside the same network as your payment system. Separating them is a short job on decent hardware and one of the highest-value fixes available to you.
- We are in a converted industrial building. Does that change anything?
- It changes the wireless plan considerably. Brick, concrete and structural steel absorb signal far more than drywall, so coverage that would work in a modern office dies at the second wall. Usually the answer is cable to a second access point rather than a more powerful router.
Tell us what stopped working
Text or email is usually faster than a call. We serve Boston and everything within 20 miles — and remote support has no radius.