Where We Work on Althora

IT Support in Cambridge, MA

Mon, 01 Jan 0001 00:00:00 +0000

Cambridge businesses tend to fall into two groups, and they need almost opposite things.

Startups and research spinouts, mostly around Kendall Square, growing fast enough that infrastructure is always a step behind. Cloud-first, laptop-heavy, and suddenly facing a security questionnaire from an investor or a partner that asks questions nobody has documented answers to.

Established small businesses — practices, studios, shops and offices in Central, Harvard, Porter and Inman — with a fixed office, a server or NAS, and a network that grew by accretion over a decade.

IT Support in Newton, MA

Mon, 01 Jan 0001 00:00:00 +0000

Newton is dense with professional practices — dental and medical offices, law firms, accountants, therapists and consultancies, mostly in converted houses and small commercial buildings across Newton Centre, Newton Corner, the Highlands and Nonantum.

That shapes the work in a specific way: these offices run one or two pieces of software that the entire business depends on, hold sensitive client or patient records, and have nobody on staff whose job is technology.

IT Support in Somerville, MA

Mon, 01 Jan 0001 00:00:00 +0000

Somerville businesses skew small, independent and space-constrained — restaurants and cafés around Davis and Union, studios and workshops in converted industrial buildings, small professional offices, and the newer commercial tenants around Assembly Row.

The technology problems follow from that: mixed-use buildings, tight budgets, payment systems that cannot go down, and a lot of guest Wi-Fi.

What we see in Somerville specifically

Guest Wi-Fi sharing the network with the till. The single most common finding, and the most serious. Customers on the same network as the point of sale is exactly what segmentation exists to prevent. See network support.

IT Support in Brookline, MA

Mon, 01 Jan 0001 00:00:00 +0000

Brookline is unusually dense with small healthcare and professional practices — dental offices, therapy and counselling practices, specialist physicians, law firms and accountants, concentrated around Coolidge Corner, Brookline Village and Washington Square, with a lot of Longwood-adjacent medical activity.

Nearly all of them are in converted residential buildings, hold regulated data, and have no technical staff.

What we see in Brookline specifically

Patient data in offices designed as apartments. The building was never planned for a network or for a room that locks. Where the server or NAS physically sits, and who can walk past it, is a real access-control question that most practices have never considered.