IT Support in Cambridge, MA
On-site IT support for Cambridge businesses — Kendall Square, Central, Harvard and Porter. Networks, Wi-Fi, security and help desk, usually same day.
Cambridge businesses tend to fall into two groups, and they need almost opposite things.
Startups and research spinouts, mostly around Kendall Square, growing fast enough that infrastructure is always a step behind. Cloud-first, laptop-heavy, and suddenly facing a security questionnaire from an investor or a partner that asks questions nobody has documented answers to.
Established small businesses — practices, studios, shops and offices in Central, Harvard, Porter and Inman — with a fixed office, a server or NAS, and a network that grew by accretion over a decade.
What we see in Cambridge specifically
Buildings that fight wireless. Cambridge has a lot of nineteenth-century brick with plaster and metal lath, and converted industrial space with structural steel. Both wreck Wi-Fi in ways modern construction does not. Kendall Square towers add the opposite problem: dozens of tenants stacked vertically, all broadcasting, so the airspace is saturated. Channel planning matters more here than raw hardware. See Wi-Fi support.
Growth outrunning access control. A company that went from six to thirty people in a year almost always has accounts nobody has audited, contractors with access from projects that ended, and file permissions granted ad hoc. This is what fails a diligence review.
Research data with no real backup. Large datasets on a workstation under a desk or a single NAS with no offsite copy. The value is enormous and the protection is often nothing.
Shared and coworking space. If you are on a landlord’s network, you do not control it and cannot secure it. Anything sensitive needs your own segmentation and encrypted traffic regardless of what the building provides.
What we do
Help desk and remote support, network and Wi-Fi work, security including the controls that diligence questionnaires actually ask about, and backup designed around the size of your data rather than a generic plan.
For firms handling personal data on Massachusetts residents — which includes your own employee records — 201 CMR 17.00 applies and requires a written program. Most Cambridge startups we meet do not have one.
Related
Frequently asked questions
- How quickly can you get to Cambridge?
- Same or next business day for on-site work, and within minutes for anything that can be handled remotely. Cambridge is close enough that a morning call usually gets an afternoon visit.
- Do you work with lab and research equipment?
- We support the network and computing side — instrument PCs, data collection workstations, storage and backup for large datasets. We do not service the instruments themselves, which are usually under a vendor contract with their own engineers.
- Can you help a company that is about to be audited or acquired?
- Yes, and it is a common request here. Diligence questionnaires ask about access control, backups, encryption and documented policy. We can tell you honestly where you stand and close the obvious gaps quickly.
Tell us what stopped working
Text or email is usually faster than a call. We serve Boston and everything within 20 miles — and remote support has no radius.