Contact Althora
Text (617) 991-4427 or email contact@althora.com. IT support for businesses across Greater Boston, on site within 20 miles and remote anywhere.
The fastest way to reach us is a text message. Describe what stopped working in a sentence — we will tell you whether it is something we can solve remotely in the next ten minutes, or whether it needs someone on site.
Text or call: (617) 991-4427 Email: contact@althora.com
We answer both. If you would rather write it out than explain it on the phone, email is genuinely fine — most problems are easier to describe in writing anyway.
What to include
You do not need to diagnose anything. But these help us move faster:
- What stopped working, and roughly when
- Whether it affects one person or everyone
- Anything that changed just before — an update, a new device, a power cut, a move
- Whether it is stopping work right now
Coverage
On site: Boston and communities within about 20 miles. Cambridge, Somerville, Brookline, Newton, Quincy, Waltham, Watertown, Medford, Malden, Everett, Chelsea, Arlington, Belmont, Lexington, Needham, Dedham, Milton, Braintree, Woburn, Burlington and the towns in between.
Remote: anywhere. See remote IT support.
If you have been breached or scammed right now
Disconnect the affected machine from the network. Do not turn it off — some evidence is lost on shutdown, and it can matter later.
Call your bank on the number printed on your card, not one given to you by anyone who contacted you.
Then reach us. We will work out what was accessed and what needs to change. This is more common than people think, and it is fixable.
Frequently asked questions
- What is the fastest way to reach you?
- A text message. Describe the problem in a sentence and you will get a real answer, usually within minutes during business hours. Email works equally well if you prefer to write more.
- Do you charge for the first conversation?
- No. Working out whether we can help, and whether you actually need us, is not billable. If it turns into a remote session that fixes your problem on the spot, we will tell you before the clock starts.
- Which towns do you cover?
- Boston and everything within roughly 20 miles for on-site work — Cambridge, Somerville, Brookline, Newton, Quincy, Waltham, Watertown, Medford, Malden, Arlington, Belmont, Lexington, Needham, Dedham, Milton, Braintree, Woburn, Burlington and the towns between them. Remote support has no radius.
- What are your hours?
- Business hours for standard work. Managed clients have arrangements for out-of-hours issues, because a server failing on Saturday is not a Monday problem.