Computer & Desktop Support in Boston
Desktop, laptop and Windows support for Greater Boston businesses. Slow machines, crashes, Windows 11 migrations and new-hire setups — fixed on site or remotely.
Most business IT problems are not architecture. They are one person whose computer will not start on a Tuesday morning, and everything that stops because of it.
We handle the desktops, laptops and Windows machines that small and mid-sized offices across Greater Boston actually work on — the unglamorous layer where the day is won or lost.
What we fix
Slow machines. Diagnosed properly rather than replaced by reflex. Failing disks, insufficient memory, startup clutter and thermal throttling all look identical to the person using the computer, and they need completely different answers.
Windows errors and crashes. Blue screens, boot failures, corrupted profiles, updates that broke something that worked yesterday. Event logs usually know what happened.
Windows 11 migration. Windows 10 has been out of support since October 2025. We audit which of your machines can upgrade in place, which need hardware first and which are past worth keeping — then do the work in a sequence that never leaves someone without a computer.
New-hire setups. A standard build for your business, so a new person starts on a working machine instead of accumulating a week of small requests.
Microsoft 365 on the desktop. Outlook that will not connect, OneDrive that will not sync, licences assigned to people who left, shared mailboxes nobody can open.
Hardware. SSD and memory upgrades, batteries, docking stations, monitors and the cable that turns out to be the actual fault.
Malware and cleanup. Removal, then the harder question of how it arrived and what stops the next one.
How this usually goes
Someone messages us with a machine that will not behave. We connect remotely, usually within the hour, and most faults end there. When the problem is physical — hardware, a batch of new machines, anything involving a cable — we come to the office.
You get a plain answer about what broke and what it costs to fix, including the times the honest answer is that the machine is not worth the repair.
Why businesses call us instead of a repair shop
A repair shop fixes the computer in front of it. That is a different job from keeping an office working.
Your machines need to reach the same printers, the same shared drives, the same Microsoft 365 tenant and the same line-of-business software as everyone else’s. A computer that has been “fixed” but no longer sees the accounting server has not been fixed. We work on the machine in the context of the office it belongs to — and we write down what we did, so the next problem starts from knowledge instead of from scratch.
For consumer and home machines, see home & personal tech support.
Frequently asked questions
- We are still on Windows 10. How urgent is this?
- Windows 10 stopped receiving security updates in October 2025. Every month since then has added unpatched vulnerabilities that will never be fixed. If you handle client financial or personal records, an unsupported operating system is also a problem for your insurer and, in Massachusetts, for your written information security program. Most machines from 2019 onward upgrade in place; the ones that cannot usually need replacing rather than working around.
- A computer got slow. Is it worth fixing or should we replace it?
- We tell you which, and we tell you why. A 2018 machine with a spinning hard disk becomes a different computer with an SSD and more memory, for a fraction of replacement cost. A machine whose slowness comes from a failing disk, a dying battery or four years of accumulated software conflict is usually cheaper to replace once you count the hours lost. The diagnosis is the same either way.
- Can you set up computers for new hires?
- Yes, and this is where most small offices lose the most time. We build a standard setup for your business — applications, printers, drive mappings, Microsoft 365 sign-in, security settings — so a new person sits down to a working machine on day one instead of a week of small requests. Existing staff get the same setup when a machine is replaced.
- Do you come to the office or fix things remotely?
- Both, and we start with whichever is faster for the problem. Software faults, Windows errors, Microsoft 365 and printer configuration are usually resolved remotely within the hour. Hardware, imaging a batch of new machines and anything involving a physical cable means someone comes out. We cover 20 miles around Boston.
- What about laptops that staff take home?
- Same support, and the same standard. The difference is what happens when one is lost or stolen — encryption, a way to sign the device out of your Microsoft 365 tenant remotely, and a backup that means the data is not gone with the hardware. If your laptops leave the office without those three things, that is worth fixing before anything else.
- One machine keeps crashing and nobody can work out why.
- That is usually a driver, failing memory, an overheating component or a conflict introduced by an update. It is diagnosable — event logs, memory tests and a look at what changed before the crashes started will normally identify it. The reason it goes unsolved is that nobody has half a day to sit with it, not that it is mysterious.
Tell us what stopped working
Text or email is usually faster than a call. We serve Boston and everything within 20 miles — and remote support has no radius.